Insurance Knowledge Base

The MMA Insurance Claims Department expressed a desire to build a comprehensive knowledge base to assist with working with Credit Hire Organisations. They wanted to build, develop and maintain this knowledge base themselves, and with the help of certain contractors. They commissioned Discover IT to develop a content-managed solution to be deployed on their intranet and a tightly controlled extranet.

The website is building eventually to 500+ pages, the majority of which are information pages relating to individual Credit Hire Organisations (“Providers”), prepared and maintained by MMA “authors”. The "Providers" include ABI GTA Tier 1 and Tier 2 Providers and other non-GTA Providers. The Provider pages include:

  • Provider profile information.
  • Rates used.
  • Known issues.
  • Recent litigation and outcomes.
  • Share price performance.

The site includes, also, a broad range of support information including Best Practices, Processing Charts, Standard Letters, Bilateral Agreements, and a range of Development, Training and Presentation Materials.

Discover IT implemented the system using the Kentico CMS Content Management System which provides a rich feature set, including:

  • Separate content administrator, author and browser logins.
  • Ability to add, edit and delete pages.
  • Page adds and deletes are reflected automatically in the site navigation.
  • All website content can be moderated (i.e. using an approval workflow) before deployment.
  • All website content can be scheduled to display between relevant dates, if required.
  • Full text search.
  • Additional features such as wikis, newsletters and forums can be added.

Kentico Gold Partner
Discover IT is a Kentico Gold Partner and uses Kentico exclusively for building content-managed websites. Click here for more information.

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